In the event that we deliver an order and you then decide that you would like to return it, please contact us. You may then return it within 7 working days and we will give you a full refund within the next 7 days.

If you receive an order and the wine is out of condition or damaged, we will be happy to give you a full refund or send out a replacement. Please contact us by email or phone and we will organise a replacement or refund.

You can contact us by telephone, on 01932 866682 or completing the contact form. The return address is:

The Wine Reserve
7 Oakdene Parade,
High Street,
KT11 2LR

If you are returning goods yourself we recommend discussing this with us for the best option available or you should send it Recorded Delivery via the post office and include insurance to the value of the order.